CANCELLATION AND REFUND POLICY
At Dr. Swati Chandel, we aim to provide a hassle-free experience for our customers. Please review our cancellation and refund policy below:
Order Cancellation
- Cancellation Timeframe: Orders can be canceled within 24 hours of purchase.
- How to Cancel: To cancel your order, please contact our customer support team at genhcare@gmail.com with your order details.
- Processing and Delivery Status: If the eBook has already been delivered via email, cancellations will not be possible.
Refunds
We offer refunds under the following conditions:
- Eligibility:
- Duplicate purchases of the same eBook.
- Technical issues that prevent access to the eBook, which cannot be resolved by our support team.
- Refund Process:
- Once your refund request is approved, it will be processed within 7-15 business days.
- Refunds will be credited back to your original method of payment.
Exchange Policy
- Exchanges Not Applicable: As our products are digital eBooks, exchanges are not offered. However, our team will assist in resolving any technical issues to ensure you can access your purchase.
Shipping Costs
- No shipping charges are applicable as our products are delivered digitally.
Contact Us
If you have any questions or require assistance with a cancellation or refund, please contact us:
- Email: genhcare@gmail.com
